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Frequently Asked
Questions
What types of baby products do you offer?
At Baby Nest, we provide a carefully curated selection of baby and kids’ essentials to support parents in every stage of their child’s development. Our products include strollers, cribs, baby pillows, humidifiers, baby bath essentials, toys, and storage solutions. We focus on safety, quality, and comfort to ensure that every product is suitable for your little one.
Are your products safe for newborns?
Absolutely! Safety is our top priority. All our products are made from baby-friendly, non-toxic materials and meet strict safety standards. Our cribs and strollers are certified for infant use, and our toys and bath products are BPA-free, lead-free, and gentle on sensitive skin. If you have any concerns about specific materials or ingredients, feel free to check the product descriptions or contact us.
How do I choose the right baby stroller or crib?
Choosing the perfect stroller or crib depends on your lifestyle and your baby’s needs. Here are some key factors to consider:
Strollers: If you’re always on the go, a lightweight, foldable stroller is best for easy transport. For more stability and long-term use, all-terrain strollers with extra cushioning offer great support.
Cribs: Ensure the crib meets safety standards, has adjustable mattress heights, and is made from sturdy, non-toxic materials. If you have limited space, a convertible or foldable crib may be a better option.
Not sure what to choose? Reach out to our team, and we’ll guide you based on your needs!
How can I clean and maintain baby products?
Proper cleaning ensures your baby’s products remain hygienic and last longer. Here are some general cleaning tips:
Strollers & Cribs: Wipe down with a damp cloth and mild baby-safe detergent.
Toys: Wash plastic toys with warm soapy water, and for wooden toys, use a damp cloth with a mild disinfectant.
Baby Bath Items & Accessories: Many are machine washable or can be wiped clean. Always check the care instructions on each product for best results.
What age group are your toys suitable for?
Our toys cater to various age groups, from newborn sensory toys to interactive toddler playsets. Each toy has a recommended age range mentioned in the product details, ensuring they are age-appropriate and developmentally beneficial. If you need help selecting the right toy for your child, check our Toy Guide section.
How long does shipping take?
We offer fast and reliable shipping within South Africa. Standard shipping takes 1-3 business days and National shipping takes 3-5 business days . Tracking details will be emailed to you once your order is shipped.
What is your return and refund policy?
We want you to be completely satisfied with your purchase! If you’re not happy, you can return unused items in their original packaging within 7 days for a refund or exchange. Some exclusions may apply, such as personalized or hygiene-related products. For more details, visit our Returns & Refunds Policy page.
