Privacy Policy

Effective Date: February 09, 2025

Introduction

At Baby Cocoon we are accessible from babycacoon.co.za, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make use of our services.

1. Information We Collect

We may collect the following information when you interact with our website:

• Personal details such as name, email address, phone number, and shipping address when placing an order.
• Payment information when processing transactions (handled securely through third-party payment gateways).
• Cookies and tracking data to enhance user experience and improve our website.

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders efficiently.
• Communicate with you regarding your purchases or inquiries.
• Improve our website functionality and customer service.
• Comply with legal and regulatory obligations.

3. Shipping and Delivery

• National orders: Delivery typically takes 3-5 working days.
• Local orders: Delivery typically takes 1-3 working days.
• We partner with reliable courier services to ensure timely deliveries.

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share it with service providers who assist in payment processing, order fulfillment, and delivery services.

6. Your Rights

You have the right to:

• Request access to your personal data.
• Correct any inaccuracies in your information.
• Request deletion of your personal data, subject to legal requirements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@babycacoon.co.za.

By using our website, you consent to our Privacy Policy and agree to its terms.

Thank you for trusting Baby Cocoon!