Refund and Returns Policy

Return and Refund Policy

At Baby Cocoon, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return and refund process subject to the terms below.

Returns

• You may request a return within 7 working days of receiving your product.
• The item must be unused, in its original packaging, and in resellable condition.
• Certain items, such as personal care products, customized items, and clearance sale products, are non-returnable.
• To initiate a return, please email us at [Your Email] with your order number, reason for return, and clear images of the product (if applicable).
• Once approved, you will be provided with the return address.
• Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective product received).

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and credited to your original payment method.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

Exchanges

• If you received a defective or incorrect item, we will replace it at no additional cost.
• Please notify us within 48 hours of receiving the product to qualify for an exchange.

Contact Us

For any return or refund queries, feel free to reach out to our support team at [support@babycacoon.co.za].

We appreciate your trust in Baby Cocoon and are committed to providing a seamless shopping experience!